Emails Suggest That TWIA Was Unprepared for Ike Claims
Houston Chronicle—November 21st, 2009
The Houston Chronicle is reporting that recently revealed internal emails show that TWIA “scrambled to deal with more than 90,000 claims in the wake of Ike,” and that “management knew policyholders had trouble getting through to the insurer by phones, received checks without explanations and had claims handled inconsistently.” Around 1,700 complaints were filed with the Texas Department of Insurance about TWIA after Ike, but “the insurance department found that TWIA had the highest percentage of justified complaints.”
