Texas Watch

Filing a Complaint

Filing a Complaint

Texans deserve reliable service, safe care, and reasonable prices. However, too often consumers fall prey to bad actors. By filing a complaint with the appropriate agency, Texas consumers can alert officials to potential problems in their industry.

Government agencies are not equipped to resolve individual disputes – that’s what our courts are for. However, complaints help state agencies take the appropriate steps to protect the public by highlighting patterns of abuse. So, if you believe a business or service provider is taking advantage of you, file a complaint with the state agency tasked with overseeing that industry or profession. If you need an attorney to help resolve a dispute, contact the State Bar’s toll free Lawyer Referral Hotline at 1-800-252-9690.

Find the appropriate department or board for your complaint below:

Filing a complaint against your insurance company:

If you have a dispute with an agent or company in Texas, it is advisable to send it to them in writing and request a written response. Make sure to state your complaint and how you expect the company to handle it. Include any copies of materials (invoices, cancelled checks, letters, etc.) that support your complaint.

Texas Department of Insurance 
Consumer Help Line: 1-800-252-3439
333 Guadalupe Street, Austin, TX 78701
P.O. Box 149104, Austin, TX 78714-9104

Filing a complaint about a company’s product or service:

Before filing a complaint, try to working directly with the business. Try to clearly and calmly state your problem to a customer service representative or manager. You may get results by contacting company headquarters. Finally you can try sending a well worded letter with attached copies of your receipts. If these attempts are unsuccessful, you can file a complaint with the Office of the Attorney General:

Office of the Attorney General 
Consumer Protection Hotline: (800) 621-0508
Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548

Filing a complaint about a doctor:

Texas Medical Board
http://www.tmb.state.tx.us/page/place-a-complaint
Complaint Hotline: 1-800-201-9353

Filing a complaint against a nurse:

Texas Board of Nursing 
(512) 305-6838
Health Professionals Complaint Hotline: 1-800-821-3205
Texas Board of Nursing, Enforcement
333 Guadalupe St, Suite 3-460
Austin, TX 78701

Filing a complaint against a hospital:

Texas Department of Health Services
https://www.dshs.state.tx.us/facilities/complaints.aspx
Complaint hotline: (888) 973-0022
Health Facility Compliance Group (MC 1979) 
Texas Department of State Health Services
P.O. Box 149347
Austin, TX 78714-9347

 

Filing a complaint against a VA hospital:

VA Inspector General 
1-800-488-8244
vaoighotline@va.gov

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