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  • KXAN Reveals Misleading Insurance Complaints Process

    Thursday, February 23, 2017

    Insurance lobbyists are trying to pull the wool over the eyes of Texans, using cherry-picked data on consumer complaints at the Texas Department of Insurance to help their bottom line. But, KXAN's Investigative Team revealed the problems plaguing the Texas Department of Insurance's complaints process and the very numbers insurance lobbyists are relying on.

  • Gaming the System: The Appraisal Process

    Tuesday, February 21, 2017

    Texas policyholders struggling to have their valid claims paid in full and on time are forced to resort to the courts. But, often insurers are escaping accountability and gaming the system by using the last trick up their sleeve: the appraisal process. 

  • Press Release: Statement Regarding Central and South Texas Storms

    Monday, February 20, 2017

    After last night's storms ripped through Central and South Texas, property owners are assessing the damage to their homes and businesses.  Executive Director Ware Wendell released the following statement regarding the Blue Tarp Bills (SB 10 and HB 1774), which would make it even more difficult for Texas policyholders to have their claims paid in full and on time after disasters like last night's storm.