Maybe it’s a closet. Maybe a windowless hallway. A basement. It’s the place where you go. The place where your whole family knows to go when disaster hits. The sirens of a tornado, hailstorm, or hurricane warning blaring as you huddle close to those around you and wait out the storm. But for many, as the storm clears and they survey the wreckage around them, Texans are finding that a new storm is on the horizon.
In a furry of telephone calls to their insurance company, Texans work hard to get their foundation stable under their feet and a roof back over their heads. Texans like Anna Bohart who lived through three major hailstorms that ravaged McAllen in 2012, causing major damage to Bohart’s business and church.
But like many families and businesses, Bohart faced a second storm of abuse from her insurance company who tried to unfairly deny, delay, and underpay her valid claim. After the insurance company refused to replace the roof or air conditioner that clearly needed repair, Bohart was forced to hire a public adjuster and sue her insurance company for payment.