Texas Watch Requests TDI Investigation into Insurance Industry’s Auto Repair Practices

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In light of recent reporting (here, here, and here) on the insurance industry’s corner cutting on automobile repairs, Texas Watch has requested an investigation by the Texas Department of Insurance (TDI). In a letter sent to TDI on Thursday, Executive Director Ware Wendell urged the state agency to take vigorous enforcement action to discourage industry wrongdoers and uphold the agency’s statutory duty to “protect and ensure the fair treatment of consumers.”

After a crash, insurers may pressure drivers to choose from a list of preferred body shops where they can push for cheap, substandard repairs. Despite laws prohibiting this practice, insurers can place Texans in harm’s way, prioritizing their bottom line over their customers’ safety. Profits should never come before people.

Texans can ensure their vehicle is repaired safely by asking the body shop to use Original Equipment Manufacturer (OEM) parts and put the repairs made and parts used in writing.

Meaningful action must be taken to hold these industry wrongdoers accountable and ensure Texans’ safety as they get back on the road after a crash. 

Request to TDI for an investigation of insurance industry’s auto repair practices by Texas Watch on Scribd

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